FAQs
Shipping & Logistics
Yes, we ship all over states. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 1-3 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Product
We believe that jewelry should be more than just an accessory. Each of our pieces has a unique story, design, or symbolism. We utilize different gemstones, metals, and design elements to imbue our pieces with meanings that range from love, friendship, resilience, to personal growth, and much more. You can find the specific meanings on the product descriptions of each jewelry piece.
Absolutely! We use only genuine, ethically sourced gemstones in our jewelry. We believe that the authenticity of materials adds to the meaningfulness of our jewelry, and we are committed to ethical sourcing practices.
All our jewelry comes with specific care instructions. Generally, it's best to keep your jewelry dry, clean it gently with a soft cloth, and store it in a cool, dark place when not in use. Please note that harsh chemicals or abrasive materials can damage the jewelry.
Of course! Our catalog includes a wide variety of pieces, each with their unique symbolism. You can use our search function to find pieces that represent specific concepts such as love, strength, or peace. If you cannot find what you're looking for, feel free to contact us for a custom design.
We use a variety of high-quality materials in our jewelry, including gold, silver, and a wide variety of genuine gemstones. We also use materials like leather or silk in some pieces for a unique touch. You can find detailed material information in each product description.
Sustainability is central to our mission at "La Salier". We utilize ethically sourced gemstones, recycled metals whenever possible, and we're committed to reducing waste throughout our production process. Additionally, our packaging is made from recycled materials and is fully recyclable.
Yes, our jewelry pieces are hypoallergenic. We use high-quality, nickel-free materials to ensure that our jewelry is safe and comfortable for all to wear. If you have a specific metal allergy, please review the material details on each product page or reach out to our customer service team for advice.
Our jewelry is designed to be versatile and durable, making it suitable for both everyday wear and special occasions. However, to ensure the longevity of your pieces, we recommend following our care instructions and removing jewelry during activities that may expose it to damage.
Yes, all "La Salier" jewelry comes with a one-year warranty covering any manufacturing defects. Please note that this does not cover damage caused by misuse or accidents. For more information, please refer to our warranty policy on our website.
Absolutely! During the checkout process, you can specify a different delivery address and add a personalized message. We also offer a gift-wrapping service. Please ensure you tick the 'gift' option at checkout to utilize this service.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.