Shipping policy

Last Updated: May 13, 2025

Thank you for shopping with us. Please review our shipping policy to ensure a clear understanding of our shipping procedures.

During high-demand periods, such as Black Friday, Cyber Monday, and the holiday season in December, you may experience slight delays in order processing and delivery. We want to assure you that our team is working diligently to get your order to you as quickly as possible. While delivery times may take a little longer than usual, please rest assured that your order is on its way, and we appreciate your patience.

Estimated Delivery Time (ETA):

United States
Orders are processed within 24 hours (Monday to Friday, excluding holidays).
Most U.S. orders are delivered within 1 to 2 business days after shipping. In some cases, delivery may take up to 4 business days, depending on the destination and carrier performance.

If a product is temporarily unavailable in our U.S. inventory, it may ship from our international warehouse. In such cases, delivery takes approximately 5 to 10 business days.

For customized or engraved items, please allow an additional 5 to 8 business days, as they are made to order and may ship directly from our workshop abroad.

United Kingdom & Ireland
Orders are typically delivered within 2 to 4 business days from our UK warehouse.
Customized or international shipments may take 5 to 10 business days.

Other European Countries
Transit times vary by destination and will be displayed at checkout before completing your order.

Shipping Origin
U.S. orders ship from our fulfillment center:
3025 Whitten Rd, Lakeland, FL 33811

Legal & registered office (for correspondence only):
30 N Gould St, Sheridan, WY 82801

Shipping Details
Free standard shipping on orders over $99.90 (U.S. only)
Expedited shipping options are available at checkout
All prices include applicable sales tax

Tracking & Confirmation
Once your order is shipped, you’ll receive a confirmation email with your tracking number and link to track the delivery.

Delivery Issues
Please double-check your shipping address before placing your order.
We are not responsible for delays due to incorrect or incomplete addresses.
In case of a delay or lost shipment, contact us at info@muranoshines.com and we’ll assist you promptly.

Order Cut-Off Time
Orders placed before 5:00 PM ET (Monday to Friday) are processed the same day.
Orders placed after this time or on weekends/holidays are processed the next business day.

Last Updated: May 13, 2025