Shipping policy
Thank you for shopping with us. Please review our shipping policy to ensure a clear understanding of our shipping procedures.
Estimated Delivery Time (ETA):
- The total estimated delivery time for your order, including processing and transit, ranges from 1 to 2 business days, but in some cases, it could take up to 3 days.
- If an item is not available in our local inventory, it may be shipped from our warehouse in China. In such cases, the estimated delivery time will range from 8 to 10 business days.
- Please allow an additional 5-8 business days for products with customized names.
Shipping:
- Enjoy FREE standard shipping on all orders over $99.90.
- Standard shipping rates will apply on some products which will be calculated during the checkout process.
- All prices displayed on our website include sales tax.
Order Processing:
- Orders placed before 5:00 PM (Eastern Time) on business days (Monday to Friday) will be processed on the same day.
- Orders placed after 5:00 PM (Eastern Time) or on weekends/holidays will be processed on the following business day.
Order Handling Time:
- Our dedicated team works diligently to process and prepare your order for shipment. The typical handling time is 24 hours, excluding weekends and holidays.
Transit Time:
- Once your order is processed, shipping within the United States usually takes 1-2 business days.
- Please note that transit times may vary based on the shipping destination and any unforeseen circumstances.
Shipping Methods:
- We utilize trusted shipping carriers to ensure the safe and timely delivery of your precious jewelry.
- Expedited shipping options are available for an additional fee. You can select your preferred shipping method during checkout.
Shipping Confirmation:
- Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track the status of your shipment.
International Shipping:
- At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause.
Order Tracking:
- You can track your order's progress by using the provided tracking number and following the link in your shipping confirmation email.
Shipping Address:
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
Delayed or Lost Shipments:
- In the rare event of a delayed or lost shipment, please reach out to our customer support team. We will investigate the issue and work towards a satisfactory resolution.
Contact Information:
- For any shipping-related inquiries, please contact our customer support team at support@stealchase.com.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Thank you for choosing us.
Last Updated: August 3, 2023