Shipping policy


Thank you for shopping with us. Please review our shipping policy to ensure a clear understanding of our shipping procedures.

Estimated Delivery Time (ETA):

  • The total estimated delivery time for your order, including processing and transit, ranges from 1 to 2 business days, but in some cases, it could take up to 3 days.
  • If an item is not available in our local inventory, it may be shipped from our warehouse in China. In such cases, the estimated delivery time will range from 8 to 10 business days.
  • Please allow an additional 5-8 business days for products with customized names.

Shipping:

  • Enjoy FREE standard shipping on all orders over $99.90.
  • Standard shipping rates will apply on some products which will be calculated during the checkout process.
  • All prices displayed on our website include sales tax.

Order Processing:

  • Orders placed before 5:00 PM (Eastern Time) on business days (Monday to Friday) will be processed on the same day.
  • Orders placed after 5:00 PM (Eastern Time) or on weekends/holidays will be processed on the following business day.

Order Handling Time:

  • Our dedicated team works diligently to process and prepare your order for shipment. The typical handling time is 24 hours, excluding weekends and holidays.

Transit Time:

  • Once your order is processed, shipping within the United States usually takes 1-2 business days.
  • Please note that transit times may vary based on the shipping destination and any unforeseen circumstances.

Shipping Methods:

  • We utilize trusted shipping carriers to ensure the safe and timely delivery of your precious jewelry.
  • Expedited shipping options are available for an additional fee. You can select your preferred shipping method during checkout.

Shipping Confirmation:

  • Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track the status of your shipment.

International Shipping:

  • At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause.

Order Tracking:

  • You can track your order's progress by using the provided tracking number and following the link in your shipping confirmation email.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Delayed or Lost Shipments:

  • In the rare event of a delayed or lost shipment, please reach out to our customer support team. We will investigate the issue and work towards a satisfactory resolution.

Contact Information:

  • For any shipping-related inquiries, please contact our customer support team at support@stealchase.com.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Thank you for choosing us.

Last Updated: August 3, 2023