Shipping policy

Last Updated: May 13, 2025

Thank you for shopping with us. Please review our shipping policy to ensure a clear understanding of our shipping procedures.

During high-demand periods, such as Black Friday, Cyber Monday, and the holiday season in December, you may experience slight delays in order processing and delivery. We want to assure you that our team is working diligently to get your order to you as quickly as possible. While delivery times may take a little longer than usual, please rest assured that your order is on its way, and we appreciate your patience.

Estimated Delivery Time (ETA):

United States:
Orders typically arrive within 1 to 4 business days, including handling, processing, and shipping.

If the item is not available in our U.S. inventory, it may ship from our international warehouse (e.g., China). In such cases, delivery usually takes 5 to 10 business days.

Please allow an additional 5–8 business days for personalized or engraved items, which are made to order and may ship directly from our workshop abroad.

Shipping Origin
All U.S. orders are shipped from our fulfillment center in:
3025 Whitten Rd, Lakeland, FL 33811

Legal & Registered Office
For legal correspondence only:
30 N Gould St, Sheridan, WY 82801

United Kingdom & Ireland:
Orders are typically delivered within 2 to 4 business days from our local UK warehouse.
For customized items or those not in stock locally, delivery may take 5 to 10 business days.

Other European countries:
Delivery times may vary depending on the destination country.
Estimated transit time will be displayed during checkout before placing your order.

Shipping:

Enjoy FREE standard shipping on all orders over $99.90 within the U.S.
Standard shipping rates may apply to some products and will be calculated at checkout.
All prices displayed on our website include sales tax.

Order Processing:

Orders placed before 5:00 PM (Eastern Time) on business days (Monday to Friday) will be processed the same day.
Orders placed after 5:00 PM ET, or on weekends/holidays, will be processed the next business day.

Order Handling Time:

Our team works diligently to prepare your order. Typical handling time is 24 hours, excluding weekends and holidays.

Transit Time:

  • U.S.: Shipping usually takes 1–3 business days after processing.

  • UK & Ireland: Shipping from our UK warehouse typically takes 2–4 business days.

  • Other European countries: Varies by destination. Delivery estimates will be shown at checkout.

  • International or customized shipments: Allow 5–10 business days, depending on the item and location.

Shipping Methods:

We use trusted shipping carriers to ensure safe and timely delivery.
Expedited shipping options are available for an additional fee at checkout.

Shipping Confirmation:

Once your order ships, you'll receive a confirmation email with your tracking number and a link to track your shipment.

Order Tracking:

Track your order anytime using the tracking number provided in your confirmation email.

Shipping Address:

Please double-check your shipping address at checkout.
We are not responsible for deliveries to incorrect or incomplete addresses.

Delayed or Lost Shipments:

In the rare event of a delay or lost shipment, please contact us and we’ll work with you to resolve the issue.

Contact Information:

For any shipping-related inquiries, reach out to us at: info@muranoshines.com

Last Updated: May 13, 2025