Shipping policy


Thank you for shopping with us. Please review our shipping policy to ensure a clear understanding of our shipping procedures.

During high-demand periods, such as Black Friday, Cyber Monday, and the holiday season in December, you may experience slight delays in order processing and delivery. We want to assure you that our team is working diligently to get your order to you as quickly as possible. While delivery times may take a little longer than usual, please rest assured that your order is on its way, and we appreciate your patience.

Estimated Delivery Time (ETA):

  • The total estimated delivery time for your order, including processing and transit, ranges from 1 to 2 business days, but in some cases, it could take up to 3 days.
  • If an item is not available in our local inventory, it may be shipped from our warehouse in China. In such cases, the estimated delivery time will range from 8 to 10 business days.
  • Please allow an additional 5-8 business days for products with customized names.

Shipping:

  • Enjoy FREE standard shipping on all orders over $99.90.
  • Standard shipping rates will apply on some products which will be calculated during the checkout process.
  • All prices displayed on our website include sales tax.

Order Processing:

  • Orders placed before 5:00 PM (Eastern Time) on business days (Monday to Friday) will be processed on the same day.
  • Orders placed after 5:00 PM (Eastern Time) or on weekends/holidays will be processed on the following business day.

Order Handling Time:

  • Our dedicated team works diligently to process and prepare your order for shipment. The typical handling time is 24 hours, excluding weekends and holidays.

Transit Time:

  • Once your order is processed, shipping within the United States usually takes 1-2 business days.
  • Please note that transit times may vary based on the shipping destination and any unforeseen circumstances.

Shipping Methods:

  • We utilize trusted shipping carriers to ensure the safe and timely delivery of your precious jewelry.
  • Expedited shipping options are available for an additional fee. You can select your preferred shipping method during checkout.

Shipping Confirmation:

  • Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track the status of your shipment.

International Shipping:

  • At this time, we only offer shipping within the United States. We apologize for any inconvenience this may cause.

Order Tracking:

  • You can track your order's progress by using the provided tracking number and following the link in your shipping confirmation email.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Delayed or Lost Shipments:

  • In the rare event of a delayed or lost shipment, please reach out to our customer support team. We will investigate the issue and work towards a satisfactory resolution.

Contact Information:

  • For any shipping-related inquiries, please contact our customer support team at info@muranoshines.com.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Thank you for choosing us.

Last Updated: August 3, 2023