Privacy policy

Effective Date: 10 March 2023

This website is operated by MURANO - MuranoShines.Com

Welcome to our Privacy Policy. This document outlines how we, as the "Site," "we," "us," or "our," collect, use, and disclose your personal information within the scope of your interactions with our services, website, and purchases (the "Site") or any other communications with us (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you, the user of our Services, whether you are a customer, visitor to our website, or another individual whose data is collected according to this Privacy Policy.

Please take the time to carefully read this Privacy Policy. Your use and access to our Services indicate your agreement with the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, we kindly request that you refrain from accessing or using our Services.

Modifications to This Privacy Policy Periodically, we may revise this Privacy Policy due to operational, legal, or regulatory considerations. We will publish the updated Privacy Policy on our Site, noting the "Last updated" date and complying with applicable legal requirements.

Collection and Usage of Your Personal Information For the provision of our Services, we collect and have collected personal information about you from diverse sources over the past 12 months. The information we collect and employ varies based on your interaction with us.

Beyond the specific applications outlined below, we may employ the information collected to communicate with you, deliver our Services, adhere to legal obligations, enforce applicable terms of service, and protect our Services, rights, and those of our users or others.

Categories of Personal Information Collected The personal information we gather hinges on your engagement with our Site and Services. When referring to "personal information," we encompass data that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect:

Direct Submissions: Information you directly submit through our Services may encompass:

  • Essential contact details like your name, address, phone number, and email.
  • Order specifics including billing and shipping addresses, payment confirmation, email, and phone number.
  • Account particulars like your username, password, and security questions.
  • Shopping data, including items viewed, carted, or wish-listed.
  • Customer support data, including information communicated to us in messages through the Services.

Certain aspects of the Services may require direct information submission. While you retain the right to withhold this information, it could hinder your ability to access or use these features.

Data Obtained Through Cookies: We also automatically collect specific interaction information ("Usage Data") using cookies, pixels, and analogous technologies ("Cookies"). Usage Data encompasses how you navigate our Site and your account, including device specifics, browser information, network connection data, IP address, and additional interaction information.

Information from Third Parties: Occasionally, we may procure information from third parties, including vendors and service providers who gather data on our behalf. This includes companies supporting our Site and Services, such as Shopify, and payment processors who facilitate transactions to fulfill orders and contractual obligations.

When you visit our Site, open or engage with emails we dispatch, or interact with Services or advertisements, we, or our third-party collaborators, might automatically gather certain data using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any data received from third parties is managed according to this Privacy Policy. We are not responsible for third parties' accuracy, policies, or practices.

Application of Personal Information We employ your personal information for the following purposes:

  • Providing Products and Services: Your information is vital for order processing, payment processing, notifications related to your account, purchases, returns, exchanges, and more.
  • Marketing and Advertising: Personalized marketing communications, advertisements, and promotions may use your data.
  • Security and Fraud Prevention: We utilize your data to identify, investigate, or respond to fraudulent, illegal, or malicious activities.
  • Communication: We use your data to enhance customer support and the quality of our Services.

Cookies and Their Role Like many websites, we employ Cookies on our Site. Refer to https://www.shopify.com/legal/cookies for specifics on Cookies used by Shopify to power our store.

Cookies are pivotal for Site operation, improving Services, and analytics. You can adjust your browser settings to manage Cookies, but doing so may impair your user experience and Services functionality.

Disclosing Personal Information Under certain circumstances, we may disclose your personal information to third parties for legitimate reasons within the framework of this Privacy Policy. These may involve:

  • Vendors and Third Parties: Service providers performing functions like IT management, payment processing, data analytics, and customer support.
  • Business and Marketing Partners: Collaboration with partners like Shopify, Google Ads, and Meta Ads for personalized advertising.
  • Authorized Requests: Upon your direction or consent, or when complying with legal obligations, enforcing terms of service, or protecting Services, rights, and users.

Children's Data Our Services are not intended for use by children, and we do not knowingly collect personal information from minors. If your child provides their information, please contact us to request deletion.

Security and Retention We are committed to maintaining security, but no security measures are foolproof. Information transmitted may not be fully secure. Transmit sensitive data through secure channels.

Data retention varies based on legal requirements, account maintenance, dispute resolution, and contractual obligations.

Your Rights and Choices Depending on your jurisdiction, you may possess the rights below regarding your personal information. Note that these rights may have conditions and exemptions, and we may decline requests according to the law.

  • Access / Knowledge: Request access to your information.
  • Deletion: Request removal of personal information we hold.
  • Correction: Request rectification of inaccurate personal information.
  • Portability: Obtain a copy of your data and request transfer to a third party under specific conditions.
  • Opt-Out: Request no "sale" or "sharing" of personal information or opt-out of "targeted advertising."
  • Limit and Opt-Out: Direct us to limit sensitive personal information usage.
  • Processing Restriction: Request we stop or limit processing.
  • Withdraw Consent: Withdraw consent where applicable.
  • Appeal: Appeal our decision to decline requests.

Unsubscribe from promotional emails using the unsubscribe option. Exercise rights on our Site or by contacting us.

Complaints and Contact For privacy concerns or questions, contact us via email. Lodge complaints with local data protection authorities if unsatisfied.

International Users Your personal information may be processed and stored outside your country, including the United States. Personal information is managed by staff, third-party service providers, and partners in these countries.

Effective Date and Closure Please keep in mind that this policy is not exhaustive and may evolve. Refer to the Site for the most current version. If the Site changes, we will employ standard processes to update our Privacy Policy accordingly.

Last Updated: 10 March 2023