Refund policy
Conditions of Returns and Refunds
- Exclusions apply to promotional/sale items.
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Request(s) for returns are accepted within 30 days from delivery and will only be accepted for product exchange.
- All items must be returned in their delivered state, along with all of its parts and tags.
- Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
- Sizes of bracelets, necklaces, rings, and other jewelry may vary by a few millimeters or centimeters, therefore, this variation is not considered a valid reason for a return or refund.
- Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after items are already processed.
- The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm.
- Refunds are only available for the case that the product exchange is not viable due to out of stock or other inventory situation.
- The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
- Any change of addresses is subject to the management's approval and orders that are shipped/completed are strictly non-editable.
- Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.
Please contact our Returns Department (info@muranoshines.com) within thirty days (30 days) of receiving your package if an item is received damaged or has been incorrectly shipped by us, we'll send you instructions to proceed with the replacement as soon as posible.
Unreturnable Items: Kindly be advised that sale items and gift cards are non-returnable.
Your order will be considered as correctly closed without any issues if no attempt has been made to contact our Returns Department within 30 days.
Qualifications for Returns: For your return to be accepted, the items should remain untouched, in its pristine state, complete with its original tags and packaging. Don't forget to hold on to your receipt or proof of purchase; it's essential.
Initiating a Return: To initiate the return process, kindly reach out to us via email. Our dedicated customer service team will furnish you with the precise address for return shipments upon contact.
Return Preparation: Once your return request is approved, you'll receive comprehensive instructions regarding the safe and secure packaging of your item. Kindly note, we cannot accommodate items sent back without prior authorization.
Inquisitive Minds Unite: For any inquiries regarding the return process, feel free to get in touch with us via email.
Quality Assurance and Incidents: Your satisfaction is paramount. We encourage you to meticulously examine your order upon its arrival. Should you encounter a defective, damaged, or incorrect item, promptly notify us. Rest assured, we'll promptly assess the situation and rectify it to your contentment.
Irregular Exceptions: Certain commodities, such as perishable goods (e.g., food, flowers, or plants), personalized items, and personal care products, unfortunately, fall outside our return parameters. Additionally, hazardous materials, flammable liquids, and gases are ineligible for return. If you have reservations about a specific item, don't hesitate to consult us.
Effortless Exchanges: Should your heart yearn for a different treasure, the swiftest route is to initiate a return for the current item. Upon return approval, you can seamlessly make a distinct purchase for your new desired piece.
European Union 14-Day Cooling Off Period: For our European Union patrons, a unique 14-day window is extended. Within this duration, you possess the liberty to cancel or return your order sans any justification. The prerequisites mirror those of our standard return policy, encompassing the unworn, untarnished item with its accompanying tags, original packaging, and proof of purchase.
Refunds Procedure: Following the receipt and thorough evaluation of your return, we'll promptly notify you of the refund's status. Should it be granted, your original payment method will be reimbursed within 10 business days. It's pertinent to remember that your financial institution may necessitate additional time to process and reflect the refund.
Should you find yourself inquiring about a refund that's been pending for more than 15 business days post-approval, kindly connect with us via email.
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Last Updated: August 2, 2023